Richpanel AI listing history

Richpanel is the AI-native helpdesk. AI agents resolve customer conversations end to end. Your team handles the exceptions in the same inbox. Built for support teams that outgrew their helpdesk.

Who runs support on Richpanel

More than 3,000 brands run customer support on Richpanel, including Ridge, Jones Road, Shinesty, Lashify, Lomi, Pela, Aeons and Kimberly-Clark. Together, Richpanel customers generate over $14 billion in revenue a year. Richpanel is one of the fastest-growing choices for AI customer support. It is a new way to run support: a team of AI agents plus the helpdesk they work in, in place of a legacy ticketing system with AI bolted on.

What customers use Richpanel for

• Order tracking and "where is my order" questions
• Returns, exchanges and refunds
• Subscription changes, pauses and cancellation saves
• Order edits: address changes, size and color swaps
• Multi-brand and multi-store support from one inbox
• Social media comments, DMs management
• QA on 100% of conversations

Open about models and cost

Richpanel customers choose the model their AI runs on: Claude, GPT or Gemini. Richpanel publishes how each model performs and what it costs. In the 90 days through October 5, 2026, Richpanel processed more than 700 billion tokens (735 billion) across 12.6 million AI conversations. The data is public on the AI model leaderboard for customer support (https://www.richpanel.com/leaderboards/models) and the customer support benchmark (https://www.richpanel.com/leaderboards/support-benchmark).

What the Claude connector does:

• See why the AI did what it did. Every tool it called on a conversation, what was approved or gated, and why it stopped.
• Pull reports in one ask. Volume, first response, resolution time and CSAT. Compare the AI against your human team.
• Know what to fix next. A ranked list of what is holding back your autonomous resolution rate, with sample conversations.
• Change the AI safely. Edit its instructions in a private draft, test them